Who We Are
Duplex Cleaning Machines Pty Ltd was established in Melbourne in 1990 as supplier and distributor of Italian-made floor cleaning equipment and steam cleaning equipment in Australia and New Zealand.
Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.
Use of Information
Types of Data We Collect
We use a third-party service, Google Analytics, to collect standard internet information and details of visitor behaviour patterns such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make and do not allow Google to make, any attempt to find out the identities of those visiting our website.
As part of the process for our EDM, we collect personal information. We use that information for a couple of reasons: to promote latest product launches and industry advice; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses.
We use a third-party provider, Mautic, to deliver our EDM. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our digital marketing channels. For more information, please see Mautic’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by email to info[at]duplexindustrial.com.au
Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.
We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.
However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.
Access to Information
We will endeavour to take all reasonable steps to keep secure any information which we hold about you and to keep this information accurate and up to date. If at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.
You are entitled to view, amend, or delete the personal information that we hold. Email your request to us at info[at]duplexindustrial.com
Links to other sites
We provide links to Web sites outside of our websites, as well as to third-party Web sites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that Web site and its privacy statement.
Problems or questions
For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner's web site. http://www.privacy.gov.au/